Product Warranty

BM-Switch ensures that our products have gone through a strict quality control during the entire manufacturing process. If you have an issue with your product, BM-Switch will assist you with repairs and maintenance.

Warranty Terms

The warranty term for all categories is shown in the table below, and it starts from the delivery date of the original order.

CategoryReturn and Exchange WindowWarranty PeriodNotes
Ethernet Switches30 days3 years 
Ethernet Accessoriesn/a1 year 
AOC/DAC cables30 days3 yearsBy Optech
Optical Transceivers30 days3 years
Custom transceiversn/a3 years


Warranty Limitations

BM-Switch covers defects caused by logistics damage, quality problems, etc. BM-Switch covers the round-trip freight for authorized warranty cases. 

Warranty exclusions:

1. Damage caused by unauthorized disassembly, modification, and other human factors.
2. Damage caused by natural disasters such as impact, fire, lightning, or flood.
3. Damage to equipment chassis, power supplies, etc., caused by improper operation during use.
4. Customized products are refundable only until the manufacturing has begun unless approved by the case.


PayPal Information

To pay with PayPal, select PayPal as your payment method at Checkout. You will be redirected to the PayPal payment page, where you can log in with your PayPal username and password and confirm your payment. This method also allows payments without a PayPal account. You can enter your credit card information and pay safely via PayPal.

Our PayPal account is

Wire Transfer Information

When placing the order, select Bank Transfer on the Checkout page, and you will see our bank account information.

After you pay with a bank transfer, please send the bank slip to your account manager for tracking.

Bank: E.Sun Commercial Bank, Ltd., Taipei, Taiwan 
Bank Address: No. 66-1, Sanchong Rd. Nangang District, 115, Taipei.
Account name: Netberg Ltd.
Account number: 1182441011646