In order to provide best cost and leverage economy-of-scale model, leadtime can be up to 2 weeks on certain products.
By default, we provide ex-works terms for all parts you purchase. We do not cover delivery cost unless special agreement is made. We can deliver goods to your UPS, Fedex, DHL account or ship it by air cargo.
Limited hardware warranty
This warranty applies to all products including switch systems and components that are new on the date of purchase.
BM-switch only warrants products that are free from defects in materials and workmanship for a period of 3 years or optional warranty period.
During the warranty period, BM-switch may at its discretion, repair or replace the defective product or components with new or used product/components, or product/components that are equivalent in performance and reliability. Any products and components repaired or replaced will be under warranty for the remaining period of warranty or for no less than 90 days.
Warranty Shipping Terms
Customer shall be responsible for freight costs associated with sending in the defective product for service. BM-switch will cover the freight cost of shipping back to the customer after warranty service is completed.
We use secure Paypal payment gateway to process your purchase. Credit card information is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Privacy Statement here.
Cancellation : 30% of cancellation charge after order is confirmed.
Wire payment option is available by request, in that case we issue Proforma invoice to you with accurate account and goods information. As it cause less transactional fees, 2% discount applies for such sales.